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5293_32 sink's Bookmarks Tagged With "customerservice"

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  1. Visit Top 5 reasons why “The Customer Is Always Right” is wrong Top 5 reasons why “The Customer Is Always Right” is wrong

    http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

    Good article about good customer service.

  2. Visit fonolo.com - Welcome fonolo.com - Welcome

    http://fonolo.com/

    Wow, this is a serious cool application of the Web tech to solve many, many frustrations...

  3. Visit Wishful Thinking: 13 Headlines The Consumerist Editors Wish They Could Write Wishful Thinking: 13 Headlines The Consumerist Editors Wish They Could Write

    http://consumerist.com/tag/wishful-thinking/?i=5020878&t=13-headlines-the-consumerist-editors-wish-they-could-write

    These are classic, and say a lot about the state of business today.

  4. Visit Demand Satisfaction! » The Ban Hammer Demand Satisfaction! » The Ban Hammer

    http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/

    Get Satisfaction tells the story of banning their first user. The fact that they're telling this story says a lot about how much they get it.

  5. Visit Exclusives: Powerpoint By Pissed Comcast Employee Reveals They Know Exactly How Much They Suck Exclusives: Powerpoint By Pissed Comcast Employee Reveals They Know Exactly How Much They Suck

    http://consumerist.com/tag/exclusives/?i=5018081&t=powerpoint-by-pissed-comcast-employee-reveals-they-know-exactly-how-much-they-suck

    It's no secret to Consumerist readers that Comcast's outsourced techs are often late rude and incompetent and that calling customer

  6. Visit Customer Service: Companies Don't Hate You... They Just Love Phone Trees More Customer Service: Companies Don't Hate You... They Just Love Phone Trees More

    http://consumerist.com/tag/customer-service/?i=5010922&t=companies-dont-hate-you-they-just-love-phone-trees-more

    Great article from the Consumerist about the realities of the phone trees and customer service. Great read!

  7. Visit On the Internet, Everyone Can Hear You Complain - New York Times On the Internet, Everyone Can Hear You Complain - New York Times

    http://www.nytimes.com/2008/02/25/technology/25satisfaction.html?_r=4&adxnnl=1&oref=login&ref=business&adxnnlx=1207455406-s+EPW0bXtjDnJXFqBwzJSA&oref=slogin

    "Get Satisfaction allows people to post feedback about their experiences with any company they choose, and it encourages companies to visit its site, www.getsatisfaction.com, to respond publicly. Since September, when the site began, people have p… More

  8. Visit Love the Customers Who Hate You Love the Customers Who Hate You

    http://www.businessweek.com/magazine/content/08_09/b4073058449430.htm

    Jeff Jarvis has a great article about the new customer service realities. "Their online gripes—and don't fool yourself, they have them—will help you reinvent your business."

  9. Visit Amazing customer service is the new marketing : NevilleHobson.com Amazing customer service is the new marketing : NevilleHobson.com

    http://www.nevillehobson.com/2008/03/11/amazing-customer-service-is-the-new-marketing/

    Great, even if long story about great Dell customer service. Remember Dell Hell? Yeah, I barely do too.

  10. Visit Marketing with Technology and More: We Can't Always Be Right Marketing with Technology and More: We Can't Always Be Right

    http://jordanayan.typepad.com/email_marketing/2008/02/we-cant-always.html

    Great story about the impact of well-written customer service apology emails.

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