Frederik Van Zande's Bookmarks Tagged With "2007"
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Usability ROI Declining, But Still Strong (Jakob Nielsen's Alertbox)
http://www.useit.com/alertbox/roi.html
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Rated stars out of 5.
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The average business metrics improvement after a usability redesign is now 83%. This is substantially less than 6 years ago, but ROI remains high because usability is still cheap relative to gains.
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