ABC News: Forget Phones: Companies Turn to Twitter
Millions of people call customer service every day, yet few are satisfied with the responses they get. What does a frustrated consumer need to do to get prompt help? Tweet. That's right, tweet. Twitter is the newest social networking Internet site that asks its 50,000 users only one question when they log on: "What are you doing? The trick is to respond in 140 characters or less, which keeps posts short and pithy.
- Web Address: http://abcnews.go.com/Technology/AheadoftheCurve/story?id=5388404&page=1
- Short Name: yinepa
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Short Link: http://ma.gnolia.com/yinepa
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Tags: truelighttracey, traceyleewallace, twitter, customerservice
- Saved to Twitter by Tara Hunt on July 22, 2008.
3 people have commented on this bookmark
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Stephen | ABC News: Forget Phones: Companies Turn to Twitter |
Rated stars out of 5.
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about 1 month ago. |
Customer service tracking via Twitter. Brilliance, high social capital and success. 'nuf said. That said, 50K is *not* an accurate figure for the number of Twitter users... |
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Herman | Forget Phones: Companies Turn to Twitter |
Not rated yet.
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about 1 month ago. |
another article in the mainstream press heralding the burgeoning use of Twitter as a Customer Relations tool for business. (from HPC) |
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Tara | ABC News: Forget Phones: Companies Turn to Twitter |
Not rated yet.
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about 1 month ago. |
Millions of people call customer service every day, yet few are satisfied with the responses they get. What does a frustrated consumer need to do to get prompt help? Tweet. That's right, tweet. Twitter is the newest social n... |
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