On the Internet, Everyone Can Hear You Complain - New York Times

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"Get Satisfaction allows people to post feedback about their experiences with any company they choose, and it encourages companies to visit its site, www.getsatisfaction.com, to respond publicly. Since September, when the site began, people have posted complaints or comments regarding 2,000 companies, and 40 percent of the companies have answered, at no charge to either side."

• Web Address: http://www.nytimes.com/2008/02/25/technology/25satisfaction.html?_r=4&adxnnl=1&oref=login&ref=business&adxnnlx=1207455406-s+EPW0bXtjDnJXFqBwzJSA&oref=slogin
• Short Name: faqamestev
• Short Link: http://ma.gnolia.com/faqamestev
• Tags: customerservice, doingitright, dailylinks
• Saved by sink on April 20, 2008.
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